AI Assistant Tips & Best Practices

Overview

In this section you'll find tips and best practices that may be helpful when deploying AI Assistants within Quiq

Handing Multiple Langauges

If an AI Assistant will be assisting in a translation or multi lingual scenario, it is important to generate all response suggestion content and all alternative response suggestion content into an appropriate language for the situation.

All generated content in response suggestions and alternative response suggestions needs to be presented to the agent in a language that the agent supports.

If the agent supports the customer's preferred language, then the generated content should be in the customer's preferred language. If the agent does not support the customer's preferred language, then the generated content should be in the agent's preferred language.