Configuration Panel

Overview

The Configuration Panel hosts various agent configurations as well as the behavior of AI Studio itself. The most important is the ability to configure and review your agent's Data Fields which include Agent Session Fields and Configs.

You can switch between different configuration options by using the dropdown in the top left of the Configuration Panel

Data Fields

Agent scoped fields that can be used within your AI agent. A full overview on working with Agent Fields can be found here.

Configuring Session Fields in the Configuration Panel

Panels

The Panels section allows you to define both the default panel order, as well as whether or not your panels open in split view, or one at a time.

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The Conversation Panel is treated separately from other Panels, meaning it cannot be reordered, and it will always open alongside the panel you have open, regardless of panel behavior.

Configs

Configs allow you to set constant values that can be referenced throughout the agent. Configs support several reference types such as Queue and Search Resource references as well as types similar to bot session fields (Text, Number, Boolean).

Configs can they be referenced throughout your agent for conditioning, message variables and within the python context off of the configs namespace. For example, configs.DEFAULT_ESCALATION_QUEUE in the rules editor or context.configs.BRAND_IDENTITY for python.

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Configs allow you to store and reuse content or logic throughout your experience while managing it from a single location. Common examples include privacy policy references, brand-specific language, or Queue settings for human agent handoff. When you update a Config, the changes automatically apply everywhere it's used.

Agent Defaults

The default settings for your agent, some of these, like the default LLM, can be overridden in specific scenarios

Default	Description
LLM	Setting the default LLM allows all prompt configurations to inherit the same model. This can be overwriden on a prompt by prompt basis as required.

Voice Configuration

The AI Agent Voice Enabled toggle button in the Voice Configuration tab controls whether or not your AI Agent will have access to Voice-specific features in the UI. Below you'll find a brief run through of what features are enabled when this configuration is turned on.

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The Voice Configuration option will only be available if you have Voice enabled in your tenant. For help enabling Voice please contact support@quiq.com, or reach out to your account manager.

Boosted Keywords

Boosted Keywords enable builders to help define industry or use case specific words to better help the Speech to Text models transcribe a customer conversation. For example, we might add Quiq as a boosted keyword, otherwise it would appear as quick when viewing customer transcripts:

Customer Hangs Up Special Event

The Customer Hangs Up Special Event enables you to condition off of a Voice conversation when the customer hangs up the call. Learn more.

Set Speech to Text Voice Model & Set Text to Speech Voice Model Actions

The Set Speech to Text Voice Model & Set Text to Speech Voice Model Actions enable builders to dynamically define what STT and TTS models to use under what conditions. Learn more

Continue the conversation when call ends Action

This Action enables you to decide how to handle a conversation when the Voice call ends. Learn more

Start Typing Indicator Action > Advanced (Voice Only)

Exposes additional Voice-specific configuration options under the Start Typing Indicator Action.Learn more

Voice-specific Send Message overrides

Adds Voice-specific Send Message options that allow you to customize the Voice experience further when sending messages. Learn more